Billing

Refund and cancellation policy

Last updated: 19 July 2026. This policy should be reviewed before live trading, especially if you sell to consumers as well as businesses.

Free trial

OpsFlow Management may offer a one-month trial through Stripe. Payment details may be required before the trial starts, but no subscription fee is charged during the trial unless stated otherwise at checkout. If the subscription is not cancelled before the trial ends, monthly billing may start automatically.

Monthly subscriptions

Subscriptions are billed monthly in advance through Stripe. The selected plan, price and billing interval are shown before payment is completed.

Cancelling a subscription

You can request cancellation by contacting [email protected] or by using any billing management option made available in the product. Cancellation normally stops renewal at the end of the current paid billing period. Access may continue until the paid period ends unless the account is suspended for misuse or security reasons.

Refunds

Because OpsFlow Management is a digital subscription service, monthly subscription fees are generally non-refundable once a paid billing period has started, except where required by law or where we agree a goodwill refund. If you believe you were charged in error, contact us within 14 days of the charge.

Failed payments

If a payment fails, Stripe may retry the payment. OpsFlow may restrict or lock access if payment is not resolved. Data is not immediately deleted just because a payment fails.

Plan changes

If upgrades or downgrades are made available, billing may be adjusted by Stripe according to the timing of the change and the plan selected.

Data after cancellation

After cancellation, workspace data may be kept for a reasonable period for recovery, legal, accounting, tax, dispute and security purposes. You can request export or deletion, subject to legal and operational limits.

Contact

For billing questions, email [email protected].